The online order verification company that we work with for orders is called NoFraud. NoFraud is a third-party company that reviews orders as they are placed. While we may have some context as to why an order has been flagged, please note that they may flag an order for any number of reasons that are not disclosed to us for your security.
When an order needs further review, their team will send you an email regarding your order if it is under review. Should you receive an email from them, it is best to answer that email directly for an expedited resolution. However, if they do not receive a prompt reply or they do not send an email, the order may be cancelled proactively. Please note that we are unable to reinstate a cancelled order. A new order will need to be placed. We apologize for any inconvenience that this may cause you.
Please feel free to contact Customer Experience at 1-800-630-2396, or by chat to have one of our Customer Experience Advisors assist you in placing the new order. We are available Monday through Friday from 8am to 6pm CST and are always happy to help!