Due to turnaround and processing times, in some instances, refunds take 7 to 10 business days to reflect in your account. Though you will likely receive it sooner, please know that we cannot expedite this process.
Please contact Customer Experience by phone at 1-800-630-2396, or by chat to have one of our Customer Experience Advisors assist you. We are available Monday through Friday from 8am to 6pm CST. If email works best for you, please feel free to fill out our contact form and we will get back to you as quickly as possible!
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