If 75i V1 or 45i V1, verify network is 2.4GHz frequency

• Mac: Option+Command+click on wi-fi symbol in menu bar
• Windows: Settings\Network & Internet\Wi-Fi\[network name] properties
• iOS: no native method to check wi-fi frequency
• Android: Settings\Wi-Fi, then tap on connected network

If user needs to change/add 2.4GHz, recommend they do a Google search for their router or contact their internet provider for instructions

Double-check that the correct wi-fi password was entered

• There is no specific error message for an incorrect password

Could be that the wi-fi light on the unit is not appropriately reflecting the hot spot broadcasting state of the comm chip.

Go to device wi-fi settings and check if SmartLife-XXXX network is present. If so:

1. Hold down Auto button on unit until it beeps and the wi-fi indicator light starts flashing.
2. Allow the flashing period to complete, then check available wi-fi networks again. SmartLife-XXXX should not be present.
3. Try adding a device process again from the beginning.

If SmartLife still does not appear in Wi-Fi list:

1. Press and Hold the AUTO button until it blinks.
2. Once Wi-Fi icon is blinking, remove front panel for 2-5 seconds.
3. Replace panel.
4. Fully re-attempt the app pairing process.

Remove front panel, then replace front panel and ensure that it is seated appropriately.

If the purifier fails to connect. Try the following

1. Press and Hold the AUTO button until it blinks.
2. Once Wi-Fi icon is blinking, remove front panel for 2-5 seconds.
3. Replace panel.
4. Fully re-attempt the app pairing process.