BreatheSmart 35i - Troubleshooting - Particle Sensor Light Not Changing Colors

If your 35i particle sensor light is not changing colors:

The BreatheSmart 35i Particle Sensor Colors & Meaning:

• Blue - Very low level of airborne particles detected
• Green - Low level of airborne particles detected
  
• Orange - Medium level of airborne particles detected
• Red - Significant level of airborne particles detected
• Purple - Very significant level of airborne particles detected

Has anything changed in the room recently that could be producing a significant amount of air particles?

Examples: Do you have a candle burning? Do you have a Humidifier running in the same room as the Purifier? The heat turning on or A/C running can affect air quality. Is the purifier in or near the kitchen (open concept great room with kitchen connecting to a living room) and you're cooking or recently were cooking? Do you have any windows open? Did you recently paint the room the Purifier is in or have new carpet installed in the room the Purifier is in recently? Etc.

Additional information: Can I use a humidifier with the purifier?

If there aren't any answers to the above questions that would affect the particle sensor, and it hasn't changed colors for several consecutive days, we recommend placing the purifier in a small room or closet that doesn't get a lot of traffic for 48 hours. In that time, periodically check to see if the particle indicator light changes. If it doesn't change, please follow the troubleshooting steps:

1. Unplug the purifier from the wall outlet.
2. Remove the power cord from the back of the purifier.
3. Remove the front panel from the purifier.
4. Remove the filter from the purifier by turning the filter lock counter-clockwise to release, and then pull out the filter using the finger nooks.
5. Let the purifier rest for 30 seconds without the filter or panel installed.
6. Reinstall the filter, making sure that it is placed securely back in the unit (insert bottom of the filter first, and then press the top in and turn the filter lock clockwise to secure the filter in place.)
7. Place the panel back on the unit, making sure it closes securely. 
8. Reinstall the power cord into the back of the purifier, ensuring it is firmly locked in place. 
9. Plug the purifier back into the wall.
10. Press the power button to power on the purifier.

If troubleshooting did not remedy the issue, please contact Customer Experience at (800) 630-2396 or by chat Monday-Friday between 8am & 6pm CST, or by filling out the following contact form. We are happy to assist you!