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Troubleshooting A350

Updated: Kristen Edited:

If your A350 has no power:

  1. Verify the power plug is plugged into a wall outlet and verify there is power going to the outlet and outlet is working.
  2. Press the Power On/Off button.
  3. If there is still no power, ensure the cover is on the purifier properly. If it is not, it will snap into place.
  4. Press the Power On/Off button.
  5. If there is still no power, please contact Customer Experience.

Resetting Filter replacement filter indicator:

After changing the filter, reset the filter indicator by holding down the RESET button while the purifier is on until the illuminated bars disappear.

Please contact Customer Experience at 1-800-630-2396, or by chat to have one of our Customer Experience Advisors assist you. We are available Monday through Friday from 8am to 6pm CST. If email works best for you, please feel free to fill out our contact form and we will get back to you as quickly as possible!