Model & Serial Number
The model information and serial number (sometimes referred to as 'lot code') of your purifier can be found on the regulatory label on the back (or bottom) of your Purifier. To determine which model you have, you can also visit our website at the following link: Identify Your Unit.
If you are still unable to locate the model and serial number of your purifier, please contact Customer Experience at 1-800-630-2396, or by chat to have one of our Advisors assist you. We are available Monday through Friday from 8am to 6pm CST. If email works best for you, please feel free to fill out our contact form and we will get back to you as quickly as possible!