If your FLEX has no power:
- Unplug the purifier from the wall outlet.
- Remove the panel and the filter from the purifier.
- Let the purifier rest for 30 seconds without the filter or panel installed.
- Reinstall the filter, making sure that it is placed securely back in the unit (insert bottom of the filter first, and then press the top in. Then proceed to press on all four corners to ensure that it is completely locked in place.)
- Place the panel back on the unit, making sure it closes tightly.
- Plug the purifier back into the wall.
- Press the power button to power on the purifier.
If the buttons on your FLEX are not working:
The FLEX has a child safety lock. Do you have the lock button enabled? When it is locked, a light will appear above the lock button.
To unlock the control panel:
Press and hold the lock button for 3 seconds. (You will hear a beep and the light above the LOCK button will turn off.)
Resetting Filter Light:
Every time you change the filter, you need to reset the filter light.
To reset the filter light:
While the FLEX is powered on, press and hold filter button for approximately 5 seconds. (You will hear a beep and the yellow or red light back will change to the green light.)
Additional information: Changing the Filter for the BreatheSmart FLEX
If your FLEX turns off on its own:
The FLEX has an option to use a timer.
How to use the timer:
- Ensure the LOCK button is not being used. If it is, press and hold the lock button for 3 seconds to unlock the control panel.
- Press TIMER to have the air purifier run for a set number of hours (either two, four, or twelve) before turning off. Once one of the three options are selected the light below the selected hour will appear.
Note: If none of the preset hours are selected, the purifier will continue to run until you manually turn it off.
If the troubleshooting steps that have been provided did not remedy the issue, please contact Customer Experience at (800) 630-2396 or by chat Monday-Friday between 8am & 6pm CST, or by filling out the following contact form. We are happy to assist you!