60 Days. Love It, Or Return It

You've tried everything-—allergy medication, shots, nasal spray, neti pot, local honey and maybe even replaced your carpeting, but nothing seems to help! Try our Alen Air Purifiers and see for yourself why our customers are raving about them! And the best part, we offer a 60 Days Love It, or Return It guarantee. We are so confident you are going to love our air purifiers, we'll give you 60 days to try them out! 

Generally, our customers experience a difference within 48 hours. If you're not completely satisfied, we'll refund your money —no questions asked. All you pay is return shipping.

Units

1. Call Customer service within 60 days from the date you received your air purifier at 1-800-630-2396 or fill out our online support form to have one of our customer service advisors help get the return process started for you.
2. Repackage your air purifier in its original Alen box.If you didn’t hang on to the box, no problem just let us know and we can ship one to you. 
3. We will provide a FedEx return label via email that you can print out and affix to the outside of the box. Feel free to drop the item off at your nearest FedEx location or if it’s more convenient, we would be happy to schedule a pick-up for you. Once the item has been received by our warehouse, your refund will be processed.
4. Your full refund minus return shipping costs (dependent on the product and origination) is usually processed within 10-14 days of receipt, to your original form of payment. 

Please note: This applies to products purchased here at our online store. If the item was ordered through a reseller, you will need to return the product according to their return policy.

Filters

1. Call Customer service within 60 days from the date you received your Alen air filter at 1-800-630-2396 or fill out our online support form to have one of our customer service advisors help get the return process started for you. 
2. We cannot accept opened filters in which the original plastic wrapping has been removed. Please ensure the filter you ordered fits your unit before removing the plastic.
3. Repackage your filter in its original Alen box. If you didn’t hang on to the box, you will need to provide your own packaging. 
4. We will provide a FedEx return label via email that you can print out and affix to the outside of the box. Feel free to drop the item off at your nearest FedEx location or if it’s more convenient, we would be happy to schedule a pick-up for you. Once the item has been received by our warehouse, your refund will be processed.
5. Your full refund minus return shipping costs (dependent on the product and origination) is usually processed within 10-14 days of receipt, to your original form of payment.

 Please note: This applies to products purchased here at our online store. If the item was ordered through a reseller, you will need to return the product according their return policy.

AQMs & Accessories

1. Call Customer service within 60 days from the date you received your Alen AQM or accessory at 1-800-630-2396 or fill out our online form to have one of our customer service advisors help get the return process started for you.
2. Repackage your AQM or Alen accessory in its original Alen box. If you didn’t hang on to the box, you will need to provide your own packaging.
3. We will provide a FedEx return label via email that you can print out and affix to the outside of the box. Feel free to drop the item off at your nearest FedEx location or if it’s more convenient, we would be happy to schedule a pick-up for you. Once the item has been received by our warehouse, your refund will be processed.
4. Your full refund minus return shipping costs (dependent on the product and origination) is usually processed within 10-14 days of receipt, to your original form of payment.

 Please note: This applies to products purchased here at our online store. If the item was ordered through a reseller, you will need to return the product according their return policy.